Website Privacy and Cookies
We at Homescapes are committed to protecting your privacy and take extensive measures to make sure that our customers’ information is kept secure and private.
On this page we explain how we use customer information and the ways in which we comply with the Data Protection Act 1998 to protect customer privacy.
Information we collect about you & how we use it
When you make a purchase, we need to collect certain information about you to process your order. These details may include but are not limited to your name, address, email, delivery address and other contact details such as your telephone number.
When you buy online from us your payment details are taken and collected by our on-line payment provider and these are not available to us. As a result, we do not store or hold any financial details about you when you purchase from us on our website.
We do keep a record of your personal order details, this includes your contact details and order details this is so that we can deal with any queries and problems that may arise with an order in future, retaining these records allows us to deal with anything in a timely manner.
After ordering from us you will automatically receive a review request via Trustpilot, this gives you the opportunity to review the service you received. Your details will not be passed onto Trustpilot without your permission. To leave a review you will be required to create a Trustpilot account and agree with their terms and policies which can be found on their website.
When you contact us via email or call our customer helpdesk we may also store contact details and correspondence from you, this is to further enhance our ability to give our customers the best service possible. We may also contact you with offers and promotions that we think may be of interest to you. If you do not wish to receive these offers, please contact our customer care team. Please be assured that we do not share any of your details with third parties for marketing purposes.
When you sign up to receive our newsletter, you are consenting to receive marketing communications from Homescapes. You are agreeing to receive order information and promotional updates via email, postal mail or SMS/MMS messages. Homescapes never share any of your personal date with third parties. You can opt out of any marketing communication by simply clicking unsubscribe at the bottom of any email communication or contact us for help.
How long will we keep your personal data?
Whenever we collect your personal data we do so for mandatory reasons and we will only store it for as long as is necessary and for the purpose that it was collected. At the end of this retention period your data will be deleted completely or anonymised. By anonymising your data it means that your information will no longer be identifiable to you in any way, this may be used for statistical analysis and business planning.
Protection of Personal Information
All your personal information is safe and secure with us; we use the best encryption techniques and the pinnacle of secure software to make sure that all customer data is kept private and not intercepted by third parties.
We have strict security procedures in place to protect and safeguard all data and information that we store from any unauthorized access, as required under UK Data Protection Legislation. We will never share you data with third parties that are outside of Homescapes.
Changing or Deletion of data
As a registered user you can update, review and correct the personal data on your account details page. You can also contact us at: firstname.lastname@example.org should you need to update your contact email address.
Homescapes will delete personal data upon request, unless mandatory obligations contradict such a decision. You can unsubscribe from our email newsletter and mailing list by clicking on the unsubscribe button found at the bottom of all of our emails. You can also contact us at: email@example.com.
By not subscribing or unsubscribing your data you will not be penalised and it will have absolutely no detrimental effects.
Cookies Policy & Managing Cookies
For technical reasons and to ensure you are receiving the best possible service from Homescapes we use several cookies on our website.
At present no industry-wide uniform standard has been agreed and adopted to determine how DNT requests should be managed, Homescapes website does not currently respond to DNT requests. Until that standard is established, we will continue to review DNT and new technologies, but won’t respond to DNT requests. Homescapes have relationships with selected, established companies who may also set cookies during your visit to our site.
Third party cookies
Google Analytics sets cookies to estimate the number of people visiting Homescapes and shows how they are moving around, this data is used to create the best site structure and suite content.
For more information, please visit Google: https://www.google.com/intl/en_ALL/policies/privacy/
|Google AdWords||Homescapes use Google AdWords remarketing to advertise on Google search and third party websites (for previous visitors to our site). This advertising may be visible to customers as well as users who have visited our site previously, filled in information or who have enquired about something.
You can set your Google advertisement preferences here: https://adssettings.google.com/authenticated?hl=en
|Facebook Conversion Tracking Pixel||This pixel is used when you click on a Facebook advertisement, allowing us to redirect you though our website determined by the click you made. The cookie allows us to monitor and improve the efficiency of our Facebook advertising. The data collected is anonymous (we cannot see any personal data from an individual Facebook user).
This data is processed by Facebook and at this moment in time, Facebook can use this information for their own advertising purposes, this is in accordance with Facebook’s Data Use Policy found here: https://www.facebook.com/about/privacy/
|Twitter Conversion Tracking Pixel||This pixel is used when you click on a Twitter advertisement, allowing us to redirect you through our website depending on the click you made. The cookie allows us to monitor and improve the efficiency of our Twitter advertising. The data we collect is anonymous (we cannot see any personal data from an individual Facebook user).
This data is processed by Twitter and at this moment in time, Twitter can use this information for their own advertising purposes, this is in accordance with their Data Use Policy
|Affiliate Window - 6284||This is used by AWIN (Affiliate Window) when you purchase from us through another website.
If you wish to opt out please visit: http://www.networkadvertising.org/choices/
|Rakuten Advertising - 46803||This is used by Rakuten Advertising when you purchase from us through another website.
For more information or if you wish to opt-out please visit: https://optout.networkadvertising.org/?c=1
|CCPA||“The below companies may collect personal information when you interact with our digital property, including IP addresses, digital identifiers, information about your web browsing and app usage and how you interact with our properties and ads for a variety of purposes, such as personalization of offers or advertisements, analytics about how you engage with websites or ads and other commercial purposes. For more information about the collection, use and sale of your personal data and your rights, please use the below links.”
|We use Facebook social plugins on our site to allow users to like Homescapes or share a product or post. Facebook will access cookies if you have been on Facebook previously.
For more information please visit Facebook: https://www.facebook.com/about/privacy/
|We use Titter social plugins on our site, this allows users to easily share content via Twitter and to display the latest Tweets from Homescapes.
For more information please visit Twitter: https://twitter.com/privacy
|Google+||We use Google+ plugins on our site, this allows viewers to share links through this platform. The plugin will access cookies, these will vary depending on whether you are logged in to Google at the time.
For more information please visit Google: http://www.google.com/intl/en_uk/+/policy/+1button.html
|We use the Instagram social plugins on our site to allow users to follow Homescapes or view our Instagram feed. Instagram will access cookies if you have been on Instagram previously.
For more information please visit Instagram: https://help.instagram.com/155833707900388
|We use the Pinterest plugin on our site to allow users to pin products onto their boards. The plugin will access cookies, these will vary depending on whether you are logged in to Pinterest at the time.
For more information please visit Pinterest: https://policy.pinterest.com/en-gb/privacy-policy
Cookies we collect
The table below lists the cookies we collect:
|COOKIE name||COOKIE Description|
|CART||The association with your shopping cart.|
|CATEGORY_INFO||Stores the category info on the page, that allows to display pages more quickly.|
|COMPARE||The items that you have in the Compare Products list.|
|CURRENCY||Your preferred currency|
|CUSTOMER||An encrypted version of your customer id with the store.|
|CUSTOMER_AUTH||An indicator if you are currently logged into the store.|
|CUSTOMER_INFO||An encrypted version of the customer group you belong to.|
|CUSTOMER_SEGMENT_IDS||Stores the Customer Segment ID|
|EXTERNAL_NO_CACHE||A flag, which indicates whether caching is disabled or not.|
|FRONTEND||You sesssion ID on the server.|
|GUEST-VIEW||Allows guests to edit their orders.|
|LAST_CATEGORY||The last category you visited.|
|LAST_PRODUCT||The most recent product you have viewed.|
|NEWMESSAGE||Indicates whether a new message has been received.|
|NO_CACHE||Indicates whether it is allowed to use cache.|
|PERSISTENT_SHOPPING_CART||A link to information about your cart and viewing history if you have asked the site.|
|POLL||The ID of any polls you have recently voted in.|
|POLLN||Information on what polls you have voted on.|
|RECENTLYCOMPARED||The items that you have recently compared.|
|STF||Information on products you have emailed to friends.|
|STORE||The store view or language you have selected.|
|VIEWED_PRODUCT_IDS||The products that you have recently viewed.|
|WISHLIST||An encrypted list of products added to your Wishlist.|
|WISHLIST_CNT||The number of items in your Wishlist.|
Further information about cookies
To learn more about cookies and how to manage them, please visit: https://www.aboutcookies.org/how-to-control-cookies/
Banner advertising on other websites
We want to make sure that the adverts you see are relevant and of interest to you, however, you can choose to disable and opt out of this type of advertising permanently by visiting: http://www.networkadvertising.org/choices/
Please note, if you also choose to delete your cookies, we will no longer know that you have opted out, so the display banners will reappear when you visit other websites.